The Server Experience - A Breakdown in Control & Unacceptable Behavior

We all have bad days at the office. But when your job involves a public exchange, such as in the restaurant industry, traffic flows both ways.

Patrons: please, know how to dine. Malakai walks us through the steps of control an exceptional Server must establish in order to create, maintain, and sustain that experience. But sometimes, the situation is just beyond control. A loss of respect due to rude or unacceptable behavior from either party benefits no one. This must change.



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