Restaurant and Venue Success Stories: How Tripleseat Transforms Event Management - By Heather Apse

In the competitive industry of event management, restaurants and venues know that efficiency, flexibility, and exceptional customer experiences are key to success. Tripleseat is a game-changer for many in the hospitality industry, and we’ve put together just a few of the many restaurant and venue success stories here. Our platform is proven to streamline event bookings, boost revenue, and improve guest satisfaction. Don’t just take our word for it—hear from real users who have experienced firsthand how Tripleseat has elevated their business. Here’s a look at some inspiring testimonials that showcase the powerful impact of Tripleseat.

1. Software Dependability for Bustling Event Business

Johanna Blyth, the Director of Event Sales & Operations at modern fine-dining restaurant Redbird and the elegant event venue Vibiana, found Tripleseat to be a turning point for their event business to keep up with their fast pace and to be flexible with ever-changing events.  “Previous platforms we’ve used would only allow one user at a time. Quite often, it would get overwhelmed being an online platform and crash. We’ve not had any of those issues with Tripleseat. On any given day, we have 6 or 7 people in the events at the same time. For that reason, I think Tripleseat is the best platform for restaurants and large event venues.” “We like it because it’s a live platform that updates in real time!”

Blyth’s team particularly values the features around their leads and Tripleseat’s reporting tools. She shares, “We can ensure that we are getting back to guests in a timely manner.” She goes on to share about event payment reporting, “It’s just a great feature in the billing section to see when deposits came in, how they came in, and when final payments have been received.”

2. Efficiency and Superior Guest Experience = More Revenue

When referring to Tripleseat, Johanna Holm, Director of Marketing and Events at Elusa Winery boasts, “It’s just such a valuable tool, and I can say with confidence that our event program would not be where it is without Tripleseat.” She further shares, “I was actually brought on the Elusa team to develop the events program and I inherited a spreadsheet. I knew I needed a tool that could help me manage the calendar, manage the billing, manage all the details that I needed to keep track of, and also the communication with our clients –that was huge. We went from using spreadsheets to Tripleseat and it’s been a game-changer!”

Holm’s team particularly values the user-friendly guest portal, digital BEOs, and automated communication tools that keep clients in the loop. “It helps us give [the clients] a sense of assurance that we are taking care of them, which we are!”

3. Enhanced Data and Communication

For Narragansett Beer and their expanding event business, Tripleseat’s biggest impact has been tracking event data to establish and build on its success, explains Ezra Juskewitch, On-Site Sales & Events Manager at Narragansett Beer. “So now going into this year we actually have a roadmap based on last year’s events. We can say, are we succeeding? Where are we succeeding?”’

Juskewitch notes that the discussion tools have been a game-changer for team communication. He adds, “Just being able to communicate with different sections of staff and the opportunity that that opens up. Especially between the kitchen and the management team, that’s going to take us so much farther.”

4. Effortless Large Party Reservations and Event Revenue Growth

At Land & Sea Dept, they love Tripleseat to facilitate seamless large group reservations and grow their event business at their unique and diverse suite of restaurants. “I could not recommend Tripleseat highly enough. It’s a tool that has just proven itself over and over again across the ranks of the company in terms of our ability to throw successful events and has totally transformed the kind of business we are able to do,” says Ginny Cook, Director of Events, Programming and Partnerships.

Cook adds that the one-click booking feature has provided efficiency for their team and a great way to drive business. “TripleseatDirect has been super turn-key for us because have a really lean team to manage a huge amount of events across a lot of different stores. So to have those smaller parties just be able to choose their own adventure. The one-click book has saved our event managers a huge amount of time. We are really enthusiastic about this feature.”

Why Tripleseat?

The common thread in these testimonials is Tripleseat’s transformative impact on restaurant and venue operations, customer experience, and revenue growth. Whether through its streamlined event communication tools, efficient lead management, customizable event proposals, or direct booking features with TripleseatDirect, the platform has proven to be a valuable asset for hospitality professionals.

Tripleseat provides the tools needed to elevate event management including:

• Award-winning support team
• Customizable lead forms
• Real-time dashboard and calendars
• Powerful automations
• Centralized email communications
• Interactive guest portal
• Professional BEOs, contracts, and documentation
• Online signatures
• Direct booking and large group reservation tools
• 2D floorplans and 3D walkthroughs
• Fast and secure online payments
• Easy-to-use ticketing features
• Robust analytics

Curious to Learn More About Tripleseat?

Explore how Tripleseat can support your venue’s unique goals and help you create memorable experiences for your clients. If you’re ready to take your venue’s event business to the next level, consider joining the thousands of hospitality professionals who rely on Tripleseat to simplify and grow their operations. Schedule a demo today and see firsthand why so many hospitality leaders are thrilled with Tripleseat!

Heather Apse

Heather is a Content Specialist at Tripleseat. Connect with Heather on LinkedIn.