Putting The Guest First

MoschMosch: Putting the Guest First with Oracle Point of Sale for Restaurants - By Sarah Clelland

I was very excited about my visit to MoschMosch, an Oracle Hospitality customer with 12 table service noodle restaurants across Germany. Their strapline advises that 'ramen makes you slim and attractive' - who could turn that down? In fact, MoschMosch’s total commitment to the guest is extremely impressive.
The interior of a MoschMosch restaurant
MoschMosch: Putting the Guest First with Oracle Point of Sale for Restaurants

Oracle Hospitality

I was very excited about my visit to MoschMosch, an Oracle Hospitality customer with 12 table service noodle restaurants across Germany. Their strapline advises that “ramen makes you slim and attractive” - who could turn that down?

In fact, MoschMosch’s total commitment to the guest is extremely impressive. Many restaurant groups talk about the importance of “the experience”, but at MoschMosch they know exactly what that experience needs to look like in all of their locations.  

We filmed our MoschMosch video with Christopher and Pamela in their Frankfurt business district location. At 11:45am the tables started to fill up with office workers dropping in for a quick, healthy lunch, and the flow of hungry guests didn’t stop. Orders were taken, food and drinks were served, and bills were paid as quickly as the customers needed and wanted.

Oracle Hospitality restaurant technology is supporting that fast, efficient, yet very friendly service. In the video Christopher and Pamela, talk us through how that works:

  • Point of sale (POS) that is fast and efficient: Staff can input orders and close checks quickly, allowing guests to arrive, eat, and leave within their preferred timescales.
  • Reporting and analytics to provide insights into what they’re selling: Which dishes are popular, or less popular; which need more marketing; how many guests are coming in to the restaurants every day; what is the average order value…the team at MoschMosch really values their ability to access business performance information to help them improve the quality of food and service.
  • restaurant loyalty solution to bring them closer to their guests: I’ve often been told that loyalty programs are less popular in Germany, as guests don’t like them. MoschMosch is proving that wrong; their Gute Gäste Karte allows customers to collect points and get special treats on their birthdays. In return, MoschMosch can see what customers like to eat and drink so they can better understand their guests and make adjustments to their menu and service.
  • Mobile hardware to help them speed up the ordering process and improve accuracy: The ability to take an order on a handheld device, complete with modifications and requests, and send it to the kitchen without having to write it down, walk to a POS terminal, and input the details, saves time and makes the order and food delivery process faster.

Watch the full MoschMosch video.

Our sincere thanks to Christopher and Pamela and the team at MoschMosch Frankfurt Europaviertel.

Interesting in learning more? Visit the Oracle website to learn more about Oracle Hospitality Point of Sale Systems and our thought leadership on What is POS.



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