Technology

Tommy Bahama Implements ServiceNow to Transform Service Delivery

ServiceNow® (NYSE: NOW) announced that Tommy Bahama has implemented ServiceNow software-as-a-service to consolidate multiple IT systems into a single system of record, provide self-service interaction for users and enhance the overall IT service experience.

Tommy Bahama ServiceNow® (NYSE: NOW) announced that Tommy Bahama has implemented ServiceNow software-as-a-service to consolidate multiple IT systems into a single system of record, provide self-service interaction for users and enhance the overall IT service experience.


“We selected ServiceNow to help us evolve the way we deliver IT services”

Established in 1992, Tommy Bahama is the island-inspired lifestyle brand that defines relaxed, sophisticated style in men’s and women’s sportswear, swimwear, accessories, footwear and a complete home furnishings collection. The company owns and operates over 100 Tommy Bahama stores worldwide, with 15 of those locations offering a Tommy Bahama restaurant & bar.

“We selected ServiceNow to help us evolve the way we deliver IT services,” said Stewart Hubbard, vice president of Information Technology for Tommy Bahama. “ServiceNow’s modern approach to IT service automation will allow us to provide higher levels of customer service across our corporate, retail and restaurant users.”

Tommy Bahama is currently using the ServiceNow IT Service Automation Application Suite for incident management, change management, problem management, configuration management database and service catalog. The company also uses the ServiceNow Orchestration application to automate its new employee onboarding process. Using ServiceNow, the Tommy Bahama IT team can now automatically provision an active directory account.

“ServiceNow makes it possible for companies to rapidly automate and standardize IT processes,” said Beth White, chief marketing officer, ServiceNow. “With a single system of record for the enterprise, IT can transform the way they deliver services.”



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