The Next Generation Of Restaurant Leaders

Gen Z Job Hunters Seek Good Pay, Opportunity, Brand Reputation

New NRAEF research finds 34 percent want to own their own restaurant, 33 percent want to be bartenders and 31 percent would work in business operations.
A group of young people
The Next Generation of Restaurant Leaders

National Restaurant Association

The restaurant industry is looking to Gen Z members of the workforce to fill open jobs and seek opportunities that result in successful careers. New research by the National Restaurant Association’s Educational Foundation found out what they are looking for.

The research, conducted in partnership with the Center for Generational Kinetics, interviewed more than 1,600 Gen Z respondents, asking them the methods they used to find jobs in the industry, what motivated them to pursue those jobs and what kinds of professional careers they hope to achieve in the future.

The Association’s research has found that the industry, which currently employs 15.1 million people, expects to add 1.6 million new jobs over the next 10 years. To fill those jobs, it must capitalize on this next generation of workers, who say, first and foremost, they are interested in a brand’s good reputation before even applying for a job.

Gen Z’s, born between 1995 and 2010 and whose oldest members are now approximately 23 years old, also expect the following once they start working at a specific company:

  • A fun work environment
  • The ability to advance quickly, with more than half expecting a promotion within a year, and
  • The knowledge that they will receive a pay raise within the first three months of employment

What would make them leave their jobs? Here are three reasons:

  • Finding a better opportunity elsewhere
  • Not making enough money, and
  • Finishing school

However, earning a good salary, working with good managers and receiving training could result in many of them staying.

The study also found that 40 percent of Gen Z employees work in quick service and 26 percent in casual dining restaurants as crewmembers, cashiers or wait staff. But, a number of them added that they wish to expand their experience to work in fine-dining restaurants and specialty professions, like baking.

What do they see as their ultimate foodservice career goals? According to the research, 34 percent said they want to own or operate their own restaurant, 33 percent said they aspire to be bartenders, and 31 percent plan careers in business operations.

“We have the opportunity to purposefully foster longer-term relationships with Gen Z,” said Rob Gifford, the NRAEF’s executive vice president. “We need to make sure that every young person who works in our industry has an overall positive experience that encourages them to stay.”

To learn more about Generation Z, download the full report here.



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