Today, guest-facing apps are soaring in popularity, automating various types of interactions between diners and restaurants. Self-service kiosks are also gaining ground. These technologies are aimed at reducing friction in the ordering process making it easier to customize meals, for example, and cut wait times.
Nearly one-quarter (24 percent) of restaurant operators who have not upgraded their core restaurant management and POS systems within the past three years plan to do so in the next 12 months, according Starfleet Research in the latest edition of its popular Smart Decision Guide to restaurant management and POS technologies.
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