Restaurant Industry Trends - Management

Jobless Recovery - Every time I hear this term I want to vomit. Wikopedia states - A jobless recovery or jobless growth is a phrase used by economists to describe the recovery from a recession which does not produce strong growth in employment. - More

Discover why the key to a productive sales force is ensuring that sales people concentrate on acquiring, growing, and retaining profitable relationships with their account bases. - More

The economic downturn means that businesses must capitalize on every opportunity to gain revenue. With the right Customer Relationship Management (CRM) solution, you can protect current revenue streams and unearth new customer revenue opportunities-despite the most challenging market conditions. CRM helps ensure you deliver exceptional service t... - More

Business Week magazine in a recent article called Consumer Trust the most perishable of assets. Given the assault on our various Brands and our inability or choice not to respond to this market dynamic, we find ourselves at a loss of credibility in the public eye. We've pretty well shot ourselves in the foot, limping along with the projected e... - More

Follow these 10 steps to help ensure that your CRM implementation is a success, from the planning stages to post-deployment improvements. - More

Learn why 81 percent of executives view approaches such as knowledge management and collaboration as the main drivers for increased productivity, enhanced performance and rapid innovation. - More

We continue to bemoan the obvious - the decline of Service and the devaluation of Product. We are what we say we are. Our Brand is verified by our Consumer, based upon how we delivered on the expectation(s). Their Experience is impacted by what they feel, how all their senses interacted, and how their perceptions turned into reality - the valida... - More

This is the story of a runaway cat that helped me make a point in a customer service seminar I was presenting to a client company. We were talking about how easy it is to make false assumptions and how they can lead you astray when you're supporting customers. - More

Leadership is at the core of all important human endeavors whether commercial or social, political or humanitarian, scientific or artistic. And it is a role that should not be stepped into lightly. People will count on you. - More

For a business, losing a customer can feel a little like getting dumped. Questions linger: What did I do wrong? What does that other business have that I don't? How can I ever compete in such a cutthroat market? Well, maybe you do have too many competitors. Maybe there is something you need to improve. Or maybe the customer simply has personal p... - More