Restaurant Industry Trends - Management

Tiger Woods and other golf superstars who stand to win millions on inch-long putts apparently are subject to the same fear and aversion to risk that can afflict investors and managers. Taking the safe route, however, has its own costs, according to new Wharton research. - More

A recent article in Forbes magazine described a Friday night this past June, when 15,000 fans descended on New York's Jones Beach Amphitheater in a torrential rainstorm to listen to the band Phish at one of the first concerts on their 2009 summer tour. Despite the downpour, hundreds of other fans with no tickets in hand roamed the parking lot ho... - More

Discover what your best-run business needs to do to become a 'clear enterprise'. - More

When entering any dining establishment, guests should make sure they read the fine print at the bottom of the menu. It could be an indicator of service and whether or not they'll get much. The phrase 'no substitutions' may mean trouble is lurking for guest taste buds. - More

It hasn't caught on yet in the U.S., but a global ad campaign for Unilever's army of laundry detergents - sold in Asia as Omo, in France as Skip, and by other names around the planet - hailing that 'Dirt is Good,' is considered by experts to be a perfect example of a new path for marketing in the 21st century. - More

Learn how to attract and track more website visitors, ensure consistent follow-up, achieve increased sales productivity, keep valuable leads from slipping through the cracks and more. - More

Generally speaking, we all know how bad service in America, and in fact the entire world, has gotten. A simple question about your healthcare insurance takes how many computer generated transfers, greetings and menu driven options before you finally get to talk with someone and then...you hope they understand English and will be receptive to you... - More

High Quality Guest Services Depend Heavily on Employee Satisfaction - More

Discover why the key to a productive sales force is ensuring that sales people concentrate on acquiring, growing, and retaining profitable relationships with their account bases. - More

Jobless Recovery - Every time I hear this term I want to vomit. Wikopedia states - A jobless recovery or jobless growth is a phrase used by economists to describe the recovery from a recession which does not produce strong growth in employment. - More