Papa John’s Rated #1 in Customer Satisfaction by Prestigious American Customer Satisfaction Index
Pizza Chain Achieves Highest Industry Rating In ACSI History
Papa John’s has once again claimed the top spot in customer satisfaction among limited service restaurant chains in the 2010 American Customer Satisfaction Index (ACSI) released today. Posting the highest score among pizza chains for an unprecedented tenth time in eleven years, as well as this year besting all QSR chains included in the survey, Papa John’s score of 80 represents the highest industry rating in the history of the ACSI.
“We congratulate our corporate and franchise restaurant operators for achieving this important customer satisfaction win, and for earning an even wider margin win in the product quality category among pizza brands included in the survey.”
“We have a fundamental belief that if you serve a superior-quality pizza, with excellent service and value, the customer will reward you with repeat business,” said John Schnatter, Papa John’s Founder, Chairman and co-Chief Executive Officer. “A satisfied customer is a loyal customer, and a loyal customer base is critical to the long-term success of our business.”
In addition to the top overall customer satisfaction rating, Papa John’s earned the highest score in the individual ACSI ratings of product quality, service quality and customer loyalty.
“We thank consumers for this tremendous honor,” commented Jude Thompson, Papa John’s President and co-Chief Executive Officer. “We congratulate our corporate and franchise restaurant operators for achieving this important customer satisfaction win, and for earning an even wider margin win in the product quality category among pizza brands included in the survey.”
About ACSI
The American Customer Satisfaction Index (ACSI) is a national economic indicator of satisfaction with the quality of products and services available to U.S. household consumers. Using a model developed at the University of Michigan's Ross School of Business, ACSI measures customer satisfaction with the products and services of approximately 200 companies in 44 household consumer industries and nearly 100 major customer segments of federal agencies.
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AMERICAN CUSTOMER SATISFACTION INDEX (ACSI) Limited Service Restaurants Industry 2010 Customer Satisfaction scores |
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| Company | Score | |
| Papa John’s | 80 | |
| Little Caesars | 78 | |
| Pizza Hut | 78 | |
| Starbucks | 78 | |
| Domino’s | 77 | |
| Wendy’s | 77 | |
| KFC | 75 | |
| Restaurants – Limited Service | 75 | |
| Burger King | 74 | |
| Taco Bell | 74 | |
| McDonald’s | 67 | |
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________________ Out of a possible score of 100. Survey methodology and complete results may be accessed at www.theacsi.org. |
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