Quiznos Leads the Industry in Wait Time Performance

Quiznos, one of the nation's fastest-growing quick service restaurant chains and pioneer of the toasted sandwich, earned the number one position in the quick service restaurant industry for wait time performance, according to the Mystery Shopping Providers Association's (MSPA) 2007 Wait Time Study.

Quiznos leads the QSR industry with an average wait time of 1-minute 15 seconds and with a 100 percent return ratio. "The difference in wait time rank and return ratio reveals the correlation between shopper expectations versus actual experience," said MSPA executive director John Swinburn.

"To lead the industry is a great compliment to our entire system and is the result of the extraordinary focus our franchise owners have placed on delivering an outstanding Quiznos experience to our guests," said Greg Brenneman, President and Chief Executive Officer of Quiznos. "Providing our guests with great-tasting, award-winning Quiznos sandwiches and salads in a fast and friendly manner is the hallmark of our brand."

The MSPA's study was based on more than 10,000 responses from mystery shoppers across the country in 25 cities over a three month period earlier this year.

WAIT TIMES QUICK SERVICE RESTAURANTS




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