First the Music, Then The Coffee

2004-11-16
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  • Starbucks Starbucks' new chain of Media Bars is grabbing customers by the ears

    When an album of Ray Charles duets, Genius Loves Company, hit stores in the late summer, music fans eagerly scooped up the CDs. Then the album went platinum. It was sweet validation for the issuing label, Concord Records -- but also for its distribution partner, Starbucks Corp. Starbucks shoppers were responsible for one-third of the CD sales -- more than any other retailer.

    Starbucks (SBUX ) has never been primarily about the coffee. Its pell-mell growth, which last year earned it the No. 25 ranking on the BusinessWeek 50 list of top-performing big companies, has always been about selling an experience. Now the Seattle company is making a major push to add new ways of listening -- and buying -- music for its 35 million weekly customers. Collaborating with record labels is just one element of that strategy. In October, Hear Music, an alternative record retailer that Starbucks bought five years ago for $8 million, launched a satellite radio station that plays the kind of adult-oriented jazz, blues, and alternative rock that Starbucks has long featured in its stores. The company is also installing kiosks, called Media Bars, in its shops that let customers listen to digital music, create their own compilations, and purchase them while waiting for their grande double latte.

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