Customer Experience: If at First Impression You Don't Succeed - You Better Try Again - By Rob Rush
To begin with, please excuse my mangling of the time-honored maxim 'If at first you don't succeed, try, try again' in the headline. I fear I have taken what once were innocent words of encouragement to 19th-Century schoolchildren and turned them into some vague threat. ...more

How To Address The 'Guest Experience' With Your Staff! - By J. Ragsdale Hendrie
Starbucks, once the darling of Brand excellence, devalued, and now on a tentative ascension, was never about the coffee. It was about the Experience in a Starbuck's location - the colors, the texture, the sounds, smells, comfort and safety - a Cornucopia for the senses. ...more

Food & Beverage - 6 Cool Tools to Build Buzz and Customer Traffic - By Ken Burgin
Customers often ask 'what's new?'...so what do you say? ...more

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Carlson Restaurants Worldwide Announces T.G.I. Friday's Executive Appointments
Carlson Restaurants Worldwide, parent company of T.G.I. Friday's restaurants, recently announced two executive promotions, naming John Neitzel President and COO of T.G.I. Friday's USA and Ricky Richardson Executive Vice President and COO of T.G.I. Friday's International. ...more

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Pinkberry Announces Northern California Expansion
Announced it will expand throughout Northern California beginning with the opening of a new store in San Jose next month. ...more

Famous Dave's Announces Closure of Atlanta Market and Lease Terminations
Famous Dave's of America, Inc. (NASDAQ: DAVE) today announced it has closed its three restaurants in Atlanta, Georgia as a result of current and expected continuing cash losses from those units. The company continues to have discussions with the landlords of these restaurants regarding a buyout of these leases. ...more

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Local Restaurants Make Deal with Diners: Predictable Affordability
Fixed-cost menus at Blue Sea Grill and Ruth's Chris Steak House aim to offer the usual quality -- at unusual prices ...more

Max & Erma's Launches New Menu
Max & Erma's has launched a new, bolder menu in its 106 corporate and franchise stores. ...more

NPD Reports Two out of Three Households Won't Prepare Turkey This Thanksgiving
Only 30 percent of households will actually prepare a turkey on Thanksgiving Day, but 82 percent of consumers eat it, according to The NPD Group, a leading market research company. NPD finds that typically two households are the guest of another household on Turkey Day, which amounts to an average of nine people at each Thanksgiving table. ...more

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