Hospitality Teaser: The Sound of Hospitality - Can Your Guests Hear It?
It's more than the words. It's more than the voice tone. Yes, the Sound of Hospitality is heard loud and clear when a culture of professional hospitality exists. The importance of the Sound of Hospitality is vital when it comes to telephone etiquette. ...more

The Business Case for Employee Opinion Surveys: An Example with Orient-Express - By Eddy M. Elmer and Jim Houran
Orient-Express Hotels, Trains & Cruises is a leading brand in the service-hospitality industry - a name associated with worldwide luxury travel. The company's Central Reservations Office (CRO) recently underwent restructuring that potentially could have significantly dampened the department's morale, productivity and revenue. ...more

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Wendy's International, Inc. Names Steve Farrar as Chief of North America Operations
Farrar to strengthen the Company's commitment to improve restaurant operations ...more

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Papa John's Signs Development Agreements to Open 57 Restaurants in Canada
Continuing to expand its 'Better Ingredients. Better Pizza.' around the world, Papa John's International, Inc. (Nasdaq: PZZA) today announced the signing of development agreements to open 57 additional Papa John's restaurants throughout Canada. ...more

California Pizza Kitchen Signs Franchise Deal with Gourmet Gulf Company of Dubai
As part of the agreement, the Gourmet Gulf Company will be opening a minimum of three California Pizza Kitchen restaurants within the next two years with the first restaurant scheduled to open in Dubai during the fall of 2008. ...more

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Tapping into greener dining, eateries table bottled water
At the restaurant T.W. Food, a black-clad server circulates, pitcher of water in hand. 'Good evening,' she says to a table of diners. 'Can I offer you a glass of Cambridge filtered?' ...more

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Boston Beer Voluntarily Recalls Select Bottles of Samuel Adams Beer
The Boston Beer Company (BBC) today announced a voluntary recall of select 12 oz glass bottles of its Samuel Adams beer which may contain small grains or bits of glass. ...more

Eating in: Restaurants look to attract customers
Until recently, Tim Wirth, a St. Paul fire captain, and his wife, Diane, dined out at least once a week. ...more

Shareholder Class Action Filed Against Darden Restaurants, Inc. by the Law Firm of Schiffrin Barroway Topaz & Kessler, LLP
The following statement was issued today by the law firm of Schiffrin Barroway Topaz & Kessler, LLP: ...more

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