Sustaining A Customer Service Initiative: The Need for Long-Term Commitment - By Dennis Snow
Most customer service improvement initiatives fail to produce sustained results. While such a statement may seem harsh, I think that most would agree with the statement based on their own experiences. ...more

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Americans Say a Good Breakfast Is Worth Losing Sleep Over
Panera Bread Survey Reveals Americans' Thoughts on the Day's Most Important Meal ...more

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Burger King Campaign To Attract Employees
Decades ago, commercials asked, 'Aren't you hungry for Burger King now?' Today, a campaign from Burger King is seeking consumers with an appetite for work. ...more

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Shells Seafood Restaurants, Inc. Names Restaurant Veteran Marc Bernstein as CEO
Shells Seafood Restaurants, Inc. (BULLETIN BOARD: SHLL) announced that Marc Bernstein, 38, a veteran restaurateur, has been named Chief Executive Officer to be effective April 14, 2008. ...more

Retired Four-Star U.S. Army General Tommy Franks Appointed to CEC Entertainment, Inc. Board of Directors
CEC Entertainment, Inc. announced that retired four-star U.S. Army General Tommy Franks has been elected to its board of directors effective March 26, 2008. ...more

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Rick's Cabaret International, Inc. Now Owns 100 Percent of Austin Gentlemen's Club
Rick's Cabaret International, Inc. (NASDAQ/GM:RICK) has acquired the remaining 49 percent of the 22,000-square-foot gentlemen's club in Austin, Texas that it has operated since November 2006 and now owns 100 percent of it. ...more

Wendy's Signs Two Development Agreements in Mexico
Franchisees in Mexico City and Monterrey to open more than 60 new restaurants ...more

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Take It From California Tortilla: Without Lots of Capital, You'll Fold
I can't get enough of the fast-food business, so I recently phoned Bob Phillips, president of California Tortilla Group, one of the fastest-growing chains in the Washington region. ...more

Bennigan's Gets Economical with New Promotional Menu
Who says you can't have your Monte Cristo and eat it too? Today Bennigan's Grill & Tavern unveiled its latest promotional menu, "Lucky 3," featuring three courses for $10.99. ...more

Burger King Launches New Angus Steak Burgers
The new sandwiches beef up BURGER KING(R) restaurant's burger menu with steakhouse-quality ingredients, including A.1.(R) Thick & Hearty steak sauce, creamy baked potato topping and crispy onions. ...more

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