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Profitable Hospitality 20 Hard Truths Customers Don't Often Tell You - By Ken Burgin
Guests have plenty to share, if you take time to listen. And if you don't, they may go online and share it there! How many of these 'secrets' ring true for you?
2011-11-23   Features  more...
 
Touristlink.com Touristlink.com Launches Service To Bring Travelers Together With Local Trave...
Touristlink.com announces the launch of a new social platform to let business and organizations create social profiles and interact with travelers in a value-added environment, rich with relevant up-to-date content an...
2011-12-26   Internet  more...
 
Chick-fil-A Chick-fil-A Response to 'Eat More Kale' Legal Matter
In 2006, we became aware of a Vermont company using the phrase 'Eat More Kale' on T-shirts, which are sold on their website, www.eatmorekale.com. We have co-existed under these circumstances since 2006.
2011-12-06   Other  more...
 
Knowledge@Wharton Short-sighted Frugality? Employers Who Rein in Compensation
As economic malaise bleeds into another New Year, employers are making hard-nosed decisions about benefits and compensation. That means for many in the nation's workforce, compensation remains flat, health care premiu...
2012-01-19   Features  more...
 
MICROS Systems MICROS ECommerce Services|TIG Global Announces Newest Partnership with Washin...
MICROS eCommerce Services|TIG Global, a subsidiary of MICROS Systems, Inc. (NASDAQ: MCRS) and leading interactive marketing company for the hospitality and travel industries, is pleased to announce that it has been se...
2011-12-13   Technology  more...
 
Cornell Cornell Center for Hospitality Research Studies Focus on Social Couponing for...
Daily deals or social coupons carry great potential advantages for hospitality operators, but a poorly structured deal could turn into a nightmare of lost revenue and unhappy customers.
2011-11-14   Trends  more...
 
Profitable Hospitality Creating a Happier Business: the Boss, the Staff & the Customers - By Ken Burgin
Sometimes you've chosen well with staff who smile and share their enjoyment of life. And occasionally a gloomy character slips through: it's been months since they saw the lighter side of anything, but their speed or ...
2011-12-01   Features  more...
 
Profitable Hospitality When is It OK to Say NO to a Customer? - By Ken Burgin
On the one hand, 'the customer is always right'. On the other hand, you've got a business to run, and they sure can get in the way...(we've all had that feeling). But there are times when we need customers to 'make a...
2012-01-31   Features  more...
 
Green Lodging News Advancements in Electronics Make Hands Free Faucets an Easy Choice for Public...
The faucets go by a number of different names - hands free, electronic, touchless, sensor - but they are all geared toward improving hygiene, simplifying cleaning and maintenance, and conserving water and energy.
2011-11-22   Environmental  more...
 
LRA Worldwide Hotel Experience Feedback (Guest Reviews) – The Big Players Provide an A...
With the advent of Social Media and all the avenues we have at hand to communicate, everyone is a writer, an advocate, a critic or merely an opinion maker.
2011-11-10   Features  more...
 
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