Restaurant News Resource - Fazoli Restaurant Industry News

New marketing and hospitality programs launched in early April, combined with a recently revamped menu, expanded service and a new unit design, helped drive a nearly 11 percent same-store sales increase last month at Fazoli’s, America’s largest premium Italian quick-service restaurant.

The new service and hospitality initiative, introduced in Fazoli’s 128 company-owned restaurants, expands on earlier service upgrades that included the addition of table service and real plates and silverware. Cashiers were recently given two more days of training on how Fazoli’s food is prepared and its ingredients, along with hospitality coaching on how to better interact with guests.

Fazoli’s has debuted its first unit in a travel plaza, marking an additional direction for the popular premium Italian quick-service restaurant chain.

Company units posted a 12.1 percent year-over-year increase, with franchisees reporting a 9.9 percent jump. It was Fazoli’s best January sales growth in its history.

Fazoli’s, America’s largest premium Quick-Service Italian restaurant chain, wrapped up 2011 with record-setting sales increases, completing a 17-month streak in guest traffic and sales growth.

Last month’s comp store sales were up 6.6 percent over last year, making it the chain’s best November performance since 1998.

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Fazoli’s announces commitments for seven new restaurants to be opened by three new franchisees, underscoring the brand’s revitalization.

Tuscan Chicken and Roasted Chicken Flatbread Pizzas, which are less than 500 calories.

All 127 company-owned units will have added ESP and been remodeled by the end of September. 17 franchised restaurants have been updated, with nine more scheduled for completion by the end of this year.