Restaurant News Resource - Fresh Revenues Restaurant Industry News

Generally speaking, we all know how bad service in America, and in fact the entire world, has gotten. A simple question about your healthcare insurance takes how many computer generated transfers, greetings and menu driven options before you finally get to talk with someone and then...you hope they understand English and will be receptive to your needs?

I like to read mission, vision and value statements because I like to see how out of touch senior management is with the employees who actually have to do the heavy lifting in delivering these commitments. Take for example the dry cabernet I had in the lobby of a 4 star Memphis landmark hotel last night...did the cocktail waitress know the statements and could she at least make an attempt at telling me what they were?