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Restaurant News Resource - Doug Kennedy News

Monday September 8th, 2008

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Profit Optimization Is Everyone's Job - By Doug Kennedy Regardless of whether RevPAR and bottom-line profits are trending upwards or downwards in your hotel's market, there's no better time tha... 2008-08-14   Features  more...	Hotel Lessons Learned Growing Up In Kennedy Craft Shop - By Doug Kennedy Funny how the older we get in life the more we come to appreciate our parents. I for one feel particularly blessed to have been born unt... 2008-07-17   Features  more...
Personalized Hospitality Excellence Still A Deliverable! - By Doug Kennedy Despite all the negative publicity we read these days about the erosion of customer service, genuine, authentic hospitality is still bein... 2008-06-23   Features  more...	Real Conversations Increase Reservations Conversions - By Doug Kennedy There is no doubt that hotels across all market segments have invested heavily in reservations sales development. Besides scheduling outs... 2008-05-13   Features  more...
Hotel Lessons Learned From A Five-Star School Principal - By Doug Kennedy For five years now I've had the privilege of being a parent-volunteer at my children's public school, which is Hollywood Hills Elementary... 2008-04-10   Features  more...	Become A Green Traveler TODAY! - By Doug Kennedy Having been personally committed to helping save our environment for as long as I can remember, it is exciting to read lately about the n... 2008-03-24   Environmental  more...
It's all about the people - By Doug Kennedy It was 40 years ago during the Summer of Love that philosopher Timothy Leary was encouraging baby boomers to tune in, turn on and drop ou... 2007-09-17   Features  more...	Besides Training: Maximizing Hotel Reservations Sales Success - By Doug Kennedy Although having an effective hotel reservations sales training program is one key ingredient of a sales development action plan, other es... 2007-08-09   Features  more...
Participation In Trade Associations Key To Professional Development - By Doug... In the fast-paced business climate which most hoteliers operate in these days, where e-mails flood our in-boxes and meetings over-stuff o... 2007-07-09   Features  more...	Hotel Vendor Salespeople Could Also Benefit From Sales Training - By Doug Ken... As hotel companies continue to invest heavily in arranging sales training for their outside sales associates, our industry's vendor-partn... 2007-06-28   Features  more...
Overcoming: 'Now Is Just Not A Good Time For Training' - By Doug Kennedy Being in the business of providing outside training support for hotels representing all market segments, I never cease to be amazed by nu... 2007-06-11   Features  more...	The True Story Of Two Difficult Guests - By Doug Kennedy As a hospitality industry trainer, I've often said there's no such thing as difficult guests; just nice people going through rough spots ... 2007-05-10   Features  more...
Walking The Thin Line Between Excellence And Mediocrity - By Doug Kennedy Like most trainers, I frequently engage participants in interactive activities that hopefully shift some paradigms for the long term. 2007-05-09   Features  more...	Mentoring To The Max - By Doug Kennedy It is definitely arguable that the role of supervisor or assistant manager in a hotel environment is perhaps one of the most stressful po... 2007-03-23   Features  more...
Turn Front Desk Clerks Into Front Desk Salespersons - By Doug Kennedy Despite the continuous increased focus on improving revenue management processes at most hotels these days, more often than not the job o... 2007-02-13   Features  more...	Speaking of Hotel Rooms: When You Turn The Lights Off They All Look The Same ... Let's face it: the decision to pay today's hotel rates just to sleep 8 hours in a darkened guestroom isn't a rational, logical one. Ever... 2007-01-05   Features  more...

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