Restaurant News Resource - Profitable Hospitality News

It's patchy, but there's an economic recovery underway - don't miss the opportunity! - More

Do you employ Mr or Ms Perfect? - They smile a lot, they cover extra shifts, know how to fix the fryer, how the boss likes his coffee and can cheer up cranky guests like magic. - More

A customer phones, and their first question is one you hate: 'How much are the main courses at your place?' or 'What are your cheapest party menus?' - More

A good Staff Manual isn't long and complicated, or a dump-bin for every new memo or brainwave from the boss. - More

Here's how to increase customer spending and profits as quickly as you can reprint the menu. - More

Customers want fresh, not stale, and for a few weeks, people are asking 'what's new this year?' - More

Happy, friendly, fun, cheerful...all words you want associated with your business, yes? Sometimes you've chosen well with staff who smile and share their enjoyment of life. And occasionally a gloomy character slips through: it's been months since they saw the lighter side of anything, but their speed or efficiency saves the day. - More

There has to be an easier way to explain business results to staff... - More

On the one hand, 'the customer is always right'. On the other hand, you've got a business to run, and they sure can get in the way...(we've all had that feeling). - More

Bad news always attracts the most attention...So using examples of poor or shocking service can be an effective way to show staff the levels of good service you expect them to offer. - More