Restaurant News Resource - Cornell Center For Hospitality Research Restaurant Industry News

Two reports from the Center for Hospitality Research (CHR) at the Cornell School of Hotel Administration, provide new perspectives on hotel operating results. One report analyzes the first two years of operating results for hotels in the United Kingdom. The other examines the effects of ISO 14001 certification for hotels in Spain.

About one-quarter of U.S. restaurant takeout operators are accepting online orders, according to a study released by the Cornell Center for Hospitality Research (CHR).

Despite the best of intentions, every service organization experiences service failures. But the best service systems create plans to identify, correct, and prevent repeated failure.

When large restaurant companies implement sustainability policies, customers seem to react in a contrary way—and their evaluation of those companies may actually diminish.

The spring 2011 series of roundtables produced by the Cornell Center for Hospitality Research (CHR) examined the latest wrinkles in human-resources related law and introduced new examinations of service innovations and brand management.

The vast quantity of consumer information available on the internet can be used to help hospitality firms to manage their brands more effectively, according to presentations in the inaugural Cornell Hospitality Research Summit (CHRS)

Cornell Study Finds Customers Seek Convenience and Control in Online Food Ordering

Restaurant managers prefer to hire pleasant people

An analysis by a Cornell University researcher finds that hospitality firms rated Facebook, Twitter, and YouTube as the most effective online marketing channels.

Pizza chains are a large presence in internet-based ordering, with text and mobile software growing