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Restaurant Industry News - Features
Sunday September 7th, 2008
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'Not a Site, but a Concept': Tapping the Power of Social Networking
Mini USA, the American branch of BMW's Mini Cooper line, tracks everything being said about its brand everywhere on line -- in blogs, dis...
2008-07-24
Features
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Food & Beverage - A Time To Listen To Your Guests - By Joe Dunbar
Whenever the economy turns down and discretionary income declines, the advantage shifts from hot new concepts to established names. The r...
2008-07-21
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Food & Beverage - Impact of Special Event Package Prices - By Joe Dunbar
Hotel chefs often need to accommodate the needs of the catering department with their banquet event orders. In this economy, competition ...
2008-07-17
Features
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The Fraud Triangle: Could it Apply in Your Business? - By Ken Burgin
Ever had a trusted employee rip you off? When I spoke with a bar owner last week, she was still in shock after uncovering a six-figure fr...
2008-07-16
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Where In The World Is Human Resources Headed? - By J. Ragsdale Hendrie
What a lonely discipline HR can be, even in the midst of Hospitality hooplah. You have been downsized, outsourced, seen as an operations ...
2008-07-14
Features
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Leadership - It Gets Lonely at the Top - By Dr. Rick Johnson
Being a President, CEO or the owner of a company can get lonely at times. This is true even if you are an excellent leader and have devel...
2008-07-10
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One Simple Question that Unlocks Sales, Growth & Loyalty - By Ken Burgin
You may have run surveys before: with restaurant or cafe customers, in hotel guest rooms or for club members. The results can be useful, ...
2008-07-08
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Food & Beverage - Profitable Special Events - By Joe Dunbar
One hint I have shared with my special event catering clients is the use of cost per guest statistics (vs. a % of sales). Catering is a v...
2008-07-07
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Ten Traps to Avoid with Employee Opinion Surveys - By Jim Houran
Employee Opinion Surveys can offer a strong ROI for organziations wanting to improve their business operations and relationships. However...
2008-07-03
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Leadership Courage - Don't get bit by your own Rattle Snake - By Dr. Rick Joh...
Honest negative feedback is difficult to accept. It takes tremendous courage. I learned that twenty years ago. I thought I knew just abou...
2008-07-01
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Associate Engagement - It All Starts At the Top - By Lizz Chambers, CHE, CHA
Woody Allen once said that 80 percent of success is showing up. Unfortunately, this accurately describes the mindset of the majority of w...
2008-06-30
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How does Chain Restaurant CEO Compensation Change with size? - By Brad Ellman
The correlation between the market capitalization and compensation mix for CEO's in chain restaurants is extremely low, in contrast to th...
2008-06-30
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Food & Beverage - Be A Pillar Of The Community - By Joe Dunbar
As you fight through the current economic downturn, try to find simple ways to improve profits. Recent articles suggest the higher cost o...
2008-06-30
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How to Make Safety a Marketing Plus, Not a Nuisance - By Ken Burgin
We all know about the bureauracy: forms to fill out, insurance costs, extra training and endless inspections.
2008-06-25
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Restaurants Attracting Stimulus Dollars - By Joe Dunbar
Based on a very unscientific survey of local restaurants, I have noticed a pickup in mid-week traffic. Parking lots have gone from nearly...
2008-06-23
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Personalized Hospitality Excellence Still A Deliverable! - By Doug Kennedy
Despite all the negative publicity we read these days about the erosion of customer service, genuine, authentic hospitality is still bein...
2008-06-23
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